Terms of Service

Effective 19 Apr 2026

These Terms of Service ("Terms") govern your use of SmasHaven, a community platform for badminton players operated by Citraka, Inc. ("Citraka", "we", "us", "our"). SmasHaven is a product of Citraka. By creating an account or using the service you agree to these Terms. Please read them carefully — section 9 in particular affects your legal rights.

1. Who we are

SmasHaven is owned and operated by Citraka, Inc., a Delaware corporation. Citraka is the sole legal entity behind the service. References to "SmasHaven" in these Terms refer to the product; all contractual rights and obligations run to and from Citraka.

2. Eligibility & account

You must be at least 13 years old to use SmasHaven. You agree to provide accurate information when you sign up and to keep your credentials confidential. You are responsible for every action taken under your account. If you suspect your account has been accessed without your permission, change your password and contact us immediately.

3. What SmasHaven is (and is not)

SmasHaven helps players find meetups, group sessions, courts, coaches, and shops; log match results; and exchange tips. SmasHaven is a discovery and coordination tool, not an agent, broker, employer, escrow service, or coach itself. Citraka is not a party to any arrangement users make with each other through the service.

4. In-person meetups & your safety

You acknowledge and agree that:

• Citraka does not vet meetup organizers, players, coaches, venues, or court operators.
• Citraka does not verify skill levels, identities, background checks, certifications, insurance, or the accuracy of any listing.
• Attending a meetup, using a court, training with a coach, or transacting with a shop discovered through SmasHaven is done at your own risk.
• Citraka is not liable for any injury, illness, property loss, theft, harassment, dispute, cancellation, no-show, scheduling change, or any other harm arising from an in-person meetup, training session, match, or interaction between users.

5. Payments between users

Court-fee splits, coach fees, tournament entries, and any other payments between users take place outside SmasHaven. Citraka does not collect, hold, escrow, or disburse money on your behalf. Any reminder, record, or ledger SmasHaven displays is informational only. Citraka is not a money-transmitter, payment processor, or party to the transaction, and is not liable for non-payment, chargebacks, refunds, tax reporting, or any financial dispute between users.

6. User content & ratings

You retain ownership of meetup descriptions, forum posts, ratings, photos, and anything else you post ("User Content"), but you grant Citraka a worldwide, royalty-free, sublicensable licence to host, display, reformat, cache, and otherwise use User Content to operate and improve the service.

You are responsible for the accuracy and legality of anything you post. Don't post content you don't have rights to, content that defames or harasses others, or content that promotes illegal activity. Citraka may remove User Content at any time without notice and without liability.

Ratings, reviews, and flags are user opinions and are not endorsed or verified by Citraka.

7. Health, injury & coaching tips

Tips, drills, injury prevention content, and coaching-style material in SmasHaven are for general educational purposes only. They are not medical advice, diagnosis, or treatment. Consult a qualified healthcare professional before starting any exercise program or acting on any injury-related information in the service.

8. Acceptable use

Don't:

• break the law, or help anyone else do so;
• harass, threaten, defame, or impersonate another person;
• scrape, reverse-engineer, rate-limit-dodge, or attack the service;
• upload malware, try to gain unauthorized access, or test our security without prior written permission;
• use SmasHaven to sell gambling, drugs, weapons, sexual services, or anything else unlawful where you live or where the counterparty lives;
• collect other users' personal information for any purpose outside legitimate use of the service.

We may suspend or terminate any account we believe, in good faith, is violating these rules.

9. Disclaimers & limitation of liability

The service is provided "as is" and "as available". Citraka disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, and any warranty arising from course of dealing or usage of trade. Citraka does not warrant that the service will be uninterrupted, secure, error-free, or that listings, ratings, or any other content are accurate.

To the maximum extent permitted by law, Citraka, its affiliates, directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, data, or goodwill; personal injury; property damage; or any damages arising out of or in connection with the service, your use or inability to use the service, any User Content, or any interaction with another user — whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not Citraka has been advised of the possibility of such damages.

In any case, Citraka's total aggregate liability to you for any claim arising out of or relating to the service will not exceed the greater of (a) the amount you have paid Citraka in the twelve months before the event giving rise to the claim, or (b) US $10.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages. In those jurisdictions the above limitations apply to the fullest extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Citraka and its affiliates, directors, officers, employees, and agents from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the service; (b) your User Content; (c) your interactions with other users; (d) your breach of these Terms; or (e) your violation of any law or third-party right.

11. Termination

You may stop using the service and delete your account at any time. Citraka may suspend or terminate your access — with or without notice — if we believe you've violated these Terms or if we discontinue the service. Sections 6, 9, 10, 12 and any provision that by its nature should survive termination will survive.

12. Dispute resolution & governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration administered by JAMS in San Francisco, California, under its rules then in effect. You and Citraka each waive the right to a jury trial and to participate in a class action. Either party may seek injunctive relief in court for intellectual-property or security matters.

If arbitration is unavailable for a particular claim, you and Citraka consent to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, for that claim.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be surfaced in-app. Continued use of the service after a change takes effect means you accept the updated Terms.

14. Contact

Questions about these Terms? [email protected]